Shipping Policy

1. Order Processing Time

All orders are handcrafted and undergo energy adjustment and meticulous polishing. Therefore, the usual processing time is 5-8 business days (excluding weekends and public holidays).
For specially customized handmade jewelry, additional production time may be required. The specific timeframe will be communicated upon order confirmation.

We offer worldwide shipping, covering North America, Europe, Asia, and other major regions.
Some areas may be restricted due to logistics limitations. If shipping is unavailable to your location, our customer support team will contact you.

We collaborate with reliable global shipping partners and provide the following shipping options:

Delivery times may vary due to destination, weather conditions, customs clearance, and other unforeseen factors. Thank you for your understanding.

Standard Shipping: Orders over $100 USD qualify for free worldwide shipping. For orders below $100, shipping costs will be calculated at checkout based on the destination.
Express & Expedited Shipping: Shipping costs are calculated based on package weight, dimensions, and destination, and will be displayed at checkout.
Duties & Import Taxes are not included in the order amount (see “Customs Duties & Import Taxes” section).

The destination country may impose customs duties, import taxes, or VAT, which are the responsibility of the buyer. We cannot control or estimate these fees.
Before making a purchase, please check with your local customs office to avoid unexpected charges and delivery delays.

Once your order has shipped, a tracking number will be provided. You can track your order via our website or the shipping provider’s website.
If your tracking information is not updated or your package is delayed, please contact our customer support team for assistance.

We ensure every item undergoes strict quality inspection before shipping and collaborate with reliable carriers.
However, delivery delays caused by force majeure (e.g., pandemics, weather conditions, customs clearance delays) are beyond our control. We will coordinate with the shipping provider to minimize disruptions.
If your package is lost or has not been delivered within 30 days of shipment, please contact us, and we will assist in filing a claim or reshipping your order.

Please ensure that your shipping address is accurate and complete. Once shipped, the address cannot be changed.
If an order cannot be delivered due to an incorrect address provided by the buyer, re-shipping fees will apply.
If a package is returned due to refusal of delivery or multiple failed attempts, we offer the following solutions:
1. Reshipment (additional shipping fees apply).
2. Refund (only the product cost will be refunded; shipping fees are non-refundable).

Once an order is confirmed, we immediately begin production, so we do not accept arbitrary cancellations or modifications.
If your order is still in the “Processing” status, you may contact customer support within 24 hours of placing the order to request changes or cancellation.
Customized or personalized jewelry cannot be canceled or refunded once production has begun.

Since all products are handmade, slight variations in color and natural patterns may occur. These are normal and not considered defects, and therefore, returns or exchanges are not accepted.
If an order is affected by force majeure (e.g., natural disasters, political issues, pandemic restrictions), we will communicate any delays with the customer but will not be responsible for additional compensation.

For any inquiries regarding shipping, please contact our customer support team:
📧 Email: [[email protected]]

We will respond to your inquiry within 1-2 business days. Thank you for your patience!